EMMAai - 1 month on
Emma, our Virtual Receptionist, has now been in place for just over a month.
Feedback and experience have shown that the best way to interact with Emma is to speak slowly and clearly, and allow her to finish speaking before responding.
Emma’s role is to gather information about your enquiry so that it can be directed to the most appropriate team, helping us ensure patients receive the right support as quickly as possible.
Emma, our Virtual Receptionist, gathers the information needed to direct your enquiry to the correct team. If you provide the required details when speaking with Emma, there is no need to also email the practice or submit the same request through our website. This helps prevent duplicate enquiries and allows our teams to respond more efficiently.